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Retail Store Representative |
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Responsible for the daily activities our retail store. |
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Informing potential customers of the benefits of our voice and high speed products. |
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Completing sales paperwork. |
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Calling our existing customer base. |
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Low level customer care questions. |
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Working with a variety of our on-line systems. |
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Candidate must be very familiar with the Internet, possess excellent computer skills, excellent written and verbal skills, and be a self starter. |
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Customer
Care Representative - Three Rivers,
Michigan |
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Responsible for entering
and processing basic orders in appropriate
order-handling venues. |
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Ability to work in
a highly motivated and fast paced
environment required. |
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Basic PC knowledge
and excellent customer service skills
required. |
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Responsible for obtaining
resolution of customer issues in
an accurate and timely manner. |
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Full-time position
with hourly wage plus benefits. |
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Technical
Engineer |
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Responsible for providing expert
and creative solutions to customer
problems of complex nature to ensure
customer satisfaction and productivity. |
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Coordinate customer and support
issues among corporate sites to ensure
timely distribution of knowledge
and positive impact on customer satisfaction
and productivity. |
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Research, resolve, and respond
to highly complex questions in accordance
with current standards. Act as the
highest level of escalation for customer
problems within the company. |
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Knowledge of Windows NT/2000/2003
networks, Cisco routing technology,
and PC repair required. Certification
by one or more major vendors desired,
including (but not limited to) Microsoft,
Cisco, Novell, and CompTIAA. |
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Account
Executive |
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Introduce Rural Communications
and its services to target customers
from various marketing campaigns.
Target market by phone with future
follow-up by direct mail, e-mail,
and premise visits. |
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Promote and represent all services
Rural Communications offers. Create
interest through vendor offers and
promotional giveaways. Turn reactive
interest into immediate sales. |
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Demonstrate excellent sales skills
on the phone and in the field. Set
qualified appointments and follow
through on phone calls, appointments
and proposals as promised. |
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Maximize revenues on each opportunity
to assure highest margins possible. |